Hong Kong Tourist Pass can only be purchases from our Website or at our counter at Hong Kong International Airport Arrival Hall A

We will be waiting for you at the Hong Kong International Airport Arrival Hall A or B with your Name Tag.

From there we shall escort you to your Private Airport to Hotel Transfer

Our 4G Wifi Dongle connects upto 5 devices simultaneously. You will receive the 4G Wifi Dongle with a Powerbank and cables to recharge

We will Authorize HK$500 on your Credit Card or you may choose to pay us cash on arrival. We will refund the amount at return of the WiFI Dongle at HKIA before you leave Hong Kong

By using Hong Kong Tourist Pass App, you will show your personalized QR code at the entrances of the attractions. There will be a priority Lane at most attractions for our Tourist Pass Holders.

What sort of protection/coverage does a travel insurance covers you? Some of the coverage that you should expect is as below:

  • Personal Accident
  • Medical Expenses
  • Loss of Luggage & Personal Effect
  • Loss of Travel Documents
  • Baggage Delay
  • Travel Delay
  • Missed Departure
  • Flight Overbooked
  • Hijack Inconvenience
  • Travel Cancellation
  • Loss of Money/ Valuables

….and other types of coverage as well.

Here are other examples that might NOT be covered in travel insurance:

  • Declared or undeclared war or any act of war, invasion, act of foreign enemy, and other war terms
  • Loss or destruction of goods due to radiation
  • Suicide/Self harm/ or any intentional acts by the insured person that provoked homicide or assault personnel or military personnel of any country or international authority, whether full-time service or as a volunteer
  • The Insured Person engaging in, practising for or taking part in training in any speed contest, any professional competition or sports, and participating in Hazardous adventure

For more information on the inclusions & exclusions of travel insurance coverage, contact us.

With Hong Kong Tourist Pass App, You will locate nearby restaurants where you can have Breakfast, Lunch or Dinner daily.

Present your QR code at the entrance an you will be offered a special menu for our Pass Holders.

If you decide to purchase anything out of the special menu, you will be asked to pay for those food and drinks.

Please purchase a Child Tourist Pass if your child is 12 years of age or under.

Here is our Refund Policy:

  • 30 Days before Arrival Date: 100% Refund (excluding Bank Charges 5%)
  • 20 Days before Arrival Date: 75% Refund (excluding Bank Charges 5%)
  • 15 Days before Arrival Date: 50% Refund (excluding Bank Charges 5%)
  • 7 Days before Arrival Date: 25% Refund (excluding Bank Charges 5%)
  • 3 Days before Arrival Date: 15% Refund (excluding Bank Charges 5%)
  • No Show: 0% Refund

Postponing your trip is allowed (& recommended) twice within 1 year time from the purchase. You will need to let us know at least 48 hours before your original arrival date.

When you are overseas/ holiday destination, do call your close relatives/ friends to let them know you have arrived safely and keep them updated of where you are if you are moving around. Make sure to always keep your luggage locked when leaving them behind in the hotel. Carry your passport with you and ensure you don’t carry excessive cash that might attract attention. If you are taking a self drive holiday, make sure you collect the car from the airport and get a GPS.

When you are abroad and if you want to try something local, make sure it is a recommendation from a trustworthy source. To make life easier, get a local map and identify the tourist info centres. Moreover for safety precautions, avoid walking alone at night or in dark areas and beware of pickpockets whose modus operandi is by distracting you. Also, if you drive, follow the local traffic rules and avoid driving at night.

Before your return flight, do confirm your flight details in case of delays or cancellations. It is best to ensure that you have all travel documents prepared and easily accessible for check in. Always plan your packing and don’t do too much last minute shopping that can’t fit your luggage. Keep track with the luggage requirements of the country you’re visiting in mind.

Do not forget to remind your close relatives/ friends of your return and make arrangements for an airport pick up. Keep track of all your valuables and make sure that they are in your hand- wallet, passport, camera, watch, jewellery.

Last but not least, make sure you are at the airport two hours (or 3-4 hours in some countries) earlier to avoid missing the flight.

Gather required documents before your flight as you are responsible to present as required, documents by the relevant authorities at all entry and exit lanes, health and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over.

Self-check-in is free, simple & quick! It will save your time at airport! Otherwise, counter check-in opens 3 hours before the scheduled time of departure and closes 1 hour before the scheduled time of departure. Note: Check-in deadlines may vary at different airports and for particular flights. Airport has long queues due to complex security checks. We suggest that you check-in early and proceed immediately to the departure gate or you may risk being left behind in security.

Pre-book your checked baggage to save money and time. Each piece/item of checked baggage has to weigh less than 30kg. Guests may not combine their checked baggage weight with other guests unless travelling in the same booking.

For, baggage drop counter, it opens 3 hours before the scheduled time of departure and closes 45 minutes before the scheduled time of departure. Guests are required to hold a boarding pass to use our baggage drop counters.

Bringing liquids are subject to the prevalent applicable local laws and regulations guests may take liquids on board in their cabin baggage with a maximum volume of 100 ml. The items must be placed in a transparent, re-sealable plastic bag.

For boarding time, guests are required to be at the boarding gate at least 20 minutes before the scheduled time of departure or you will be denied boarding.

WhatsApp us at +852 69 444 360 or talk to us on the Live Chat


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